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McCOMBS OFFICE365 & EMAIL MIGRATION: SATURDAY, MARCH 31st (7:00AM - 1:00PM)

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WHAT'S NEXT/ FAQ

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titleMigration: What to Expect
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titleWhat to expect with Migration
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titleWhen is the migration happening?
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Saturday, March 31st (7:00AM - 1:00PM)

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titleYour mailbox will be briefly unavailable while it is in transit
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Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

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titleNew incoming email will be held in a queue while your mailbox is moved and will be delivered to your mailbox once its migration complete
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The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

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titlePost-Migration Steps
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It is NOT required that you perform the above Post-Migration Steps in the particular order listed below. We do however recommend at the very least starting with Step 1. Steps 2 & 3 are interchangeable.

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titleStep 1: Verify Migration

Verify Your Migration. Log into the OWA to verify that your account was successfully migrated.

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OWA is the ONLY place you will log in with both your EID and EID Password.

When Reconfiguring your Computers and/or Mobile Devices you will use:

Warning

If you CAN NOT access your @mccombs.utexas.edu account Post-Migration, please go to Support.

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titleStep 2: Re-configure your desktop email client

The following guides will walk you through configuring your desktop client to connect to an Office 365 mailbox:

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  •  How to Reconfigure Your Email Client - Computer
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titleStep 3: Re-configure Your Mobile Devices

The following guides will walk you through configuring your mobile device to connect to an Office 365 mailbox:

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  • How to Reconfigure Your Email Client - Mobile Device
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titleMobile Device Settings

*The guides above work for most mobile phones and devices but set up varies according to make, model and operating system. If you are having any issues re-configuring your device, please contact Tech Support for assistance.

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titleStep 4: Post Migration Support (if Req'd)

If you experience any issues with the Migration, either the day of or day after, please go here first (Support).

On-site Support, will be available beginning Monday April 2nd at 8:00AM.

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Computer Services & ITS will have full on-site support beginning on Monday April 2nd at 8:00AM throughout the week (until we are done).

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titleMigration: Frequently Asked Questions
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titleThings You Need to Know
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titleWill my email change?
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No. You will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email after the migration.

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titleWill I continue to log into my computer the same way?
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Yes. You will continue to log into your computer using your EID and EID password.

Warning

Exception: Apple users (MacBook, MacBook Air, MacBook Pro, iMac, et al) - your computer log on may vary. Please continue to log onto your computer, Post-Migration, the same way.

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titleWill I log into my email the same as I do now?
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Yes and No.

  • When you log into Outlook Web Access (OWA) post migration to verify your account was migrated successfully, you will use your EID and EID password (this is only for OWA)
  • You will not need to download any updates or new software.
  • You will still use your same Outlook Client (*or other) but you will use your NEW Outlook profile post migration: firstname.lastname@mccombs.utexas.edu and your EID password.
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titleWhat is being migrated?

See PRE-MIGRATION STEPS

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titleWhat's not being migrated?

See PRE-MIGRATION STEPS

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titleDo I need to do anything to prepare for this?
YES: See PRE-MIGRATION STEPS
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titleLet's get prepared!
Warning

Computer Services will be sending frequent updates and communications all during this process.

Please review all updates when you see them, and if you have any questions or concerns please bring them up with us as early as possible.

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titleGeneral FAQ's
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titleDo I have to be migrated?
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Yes.

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titleDoes this migration affect everyone?
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Yes. This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.

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titleWill I be able to access my email during the migration?
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No. You will be unable to access your @mccombs.utexas.edu account during the migration.

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titleHow will I know when the migration is complete?
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We will provide migration updates on the Migration Home Page.

Note

Bookmark this  Wiki page and check back often

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titleCan I use my current Outlook client after the migration?
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Yes. You will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)

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titleWill I have to reconfigure anything ?
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Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a NEW profile, after the migration to reconnect with your mailbox.

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titleWill the steps be different for Windows and Mac OS computer and mobile devices?
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Yes. Please see the following guides:

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titleWill the steps be different for Windows 7 and Windows 10?

No. The interface may be slightly different, but the How-To Steps are essentially the same.

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titleWill all of my email migrate?
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Yes. (See PRE-MIGRATION STEPS for exceptions)

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titleWill my calendar migrate?
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Yes.

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titleWill my contacts be migrated?
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Yes.

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titleWill my distribution lists be migrated?
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Yes.

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titleWill shared mailboxes still function the same way as they do now?
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Yes. All permissions will be migrated.

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titleWill I lose any of my information during the migration?
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See PRE-MIGRATION STEPS - ASAP

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titleDon't see your question here?
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titleTechnical Support
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titleComputer Services Tech Support
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For technical support, contact Computer Services Tech Support.

For specific questions about the migration, contact Chad Springer - Project Manager, MSB Computer Services

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titlePost Migration On Site Support
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Computer Services & ITS will have full on-site support beginning on Monday April 2nd at 8:00AM throughout the week (until we are done).

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titleFor Additional Office365 Support
Tip

For technical questions, you have not seen answers to on this page, please see the below Microsoft support pages for further information on the below topics.

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titleMIGRATION: DATES and INFORMATION
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titlePRE-MIGRATION STEPS DEADLINE

FRIDAY, MARCH 30th (5:00PM)

 

 

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HOME

FAQ

SUPPORT

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RETURN TO HOME PAGE

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ANSWERS TO YOUR QUESTIONS

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TECHNICAL SUPPORT

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