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- Close all browser windows and restart your computer.
- Fragmented RAM (computer memory) can sometimes cause problems.
- Make sure the browser software being used is the latest version.
- Version checks are usually found in the browser's "Help" → "About" dialog, accessible from the options menu in the upper right of a browser's taskbar.
- Try different browsers (e.g. Firefox instead of Chrome, Microsoft Edge, or Safari).
- If it is a security issue, a different browser may indicate that there are security risks accessing the website, but give the option to accept the risk and go ahead.
- Try accessing the site from an "Incognito" or "Private" browser window (usually found in an options menu in the upper right of a browser's taskbar.
- This can bypass browser cache or cookie issues that can interfere with connections.
- Clear the browser's Cookie cache
If problems persist, please email our rctf-support@utexas.edu support email, including a description of what error or issue you are experiencing.
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