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Sub-mailboxes can be created and associated with your primary mailbox, and accessed by callers by dialing an option in a menu that you record.  Like the legacy SmartVoice system, UT Voice Mail provides for sub-mailboxes, but with these differences:  Sub  Sub-mailboxes are managed by the subscriber (rather than the administrator), and are available to all UTVM subscribers who choose to use them.  Sub-mailboxes may be created and managed in both the Graphic User Interface (GUI) and the Telephone User Interface (TUI).  If you are adding a sub-mailbox for each person sharing a single phone line, the simplest method is to add the sub-mailboxes using the GUI.  You can then share the box numbers and PINs with the other subscribers. 

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Important Considerations  

  • Unlike SmartVoice, after After you have added sub-mailboxes and recorded the primary mailbox's greeting with the callers' menu options, your primary mailbox will still be capable of taking messages (i.e., following the greeting, it will "go beep").  You may want to use the primary mailbox to take general messages; or you may wish to discourage callers from leaving messages in the primary mailbox by asking them not to, or by repeating the menu options. 
  • Like SmartVoice, UTVM messages left in sub-mailboxes will not light the message-waiting indicator light on your phone.  For   To deactivate this reason, many subscribers opt to use email notification (see Forwarding UTVM to Email)feature, contact your voice mail administrator. 
  • If you have After adding sub-mailboxes, the transfer-out feature ("press 1 to transfer…") will not work in the primary mailbox–emailbox – even if you delete mailbox 1–but mailbox 1 – but  will work in any of the sub-mailboxes. 

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When finished provisioning all sub-mailboxes, press star; you'll be reminded to re-record your main greeting and add sub-mailbox menu options.  Press * again if you wish to return to the main menu.

Accessing Sub-mailboxes

By GUI:

By TUI:

  • From your phone, call the UTVM access number (on campus #71 or 2-8886; off campus 512 232-8886).
  • If you are asked for a PIN, that will be for the main box.  To be prompted for a mailbox number, press the star key.
  • Enter the sub-mailbox number and press the pound key.
  • Enter the sub-mailbox PIN and press the pound key.


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