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Reassigning UTVM Mailboxes
There are two options for reassigning voice mailboxes to new usersTo request mailbox reassignment, email utvoicemail@austin.utexas.edu with the phone number(s) and specify one the following options for each reassigned mailbox:
Option 1: Complete Mailbox Replacement
This option is the cleanest for the end user, because all settings (such as email notification and forwarding) and recordings (such as name, standard greeting, extended absence greeting, etc.) will be removed. However, any messages (played or unplayed) in the mailbox will also be removed and cannot be retrieved.
Option 2: PIN Reset Only
This option retains any messages (played or unplayed) left in the mailbox, but also retains any greetings and settings used by the previous mailbox owner. When choosing this option, the new owner will be advised to check and update all settings and greetings using the following checklists:
Greetings
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