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- the phone number(s) needing new voice mail service
- the subscriber's name associated with each phone number (may use department name if mailbox is to be shared)
- the previous subscriber's name, if known (helps us verify line and caller ID display)
- cc: to the new subscriber(s) so we can reply-to-all with instructions
- your contact phone number in case we have questions
- specify one of the following two options:
Option 1: Complete Mailbox Replacement
This option is the cleanest for the new subscriber, because all settings (such as email notification and forwarding) and recordings (such as name, standard greeting, extended absence greeting, etc.) and greetings will be removed. However, any messages (played or unplayed) in the mailbox will also be removed and cannot be retrieved.
Option 2: PIN Reset Only
This option retains any messages (played or unplayed) left in the mailbox, but also retains any greetings and settings used by the previous subscriber. When choosing this option, the new subscriber will be
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- To check and change greetings, log in by telephone. Press 9 1 6 to get to Modify Greetings, then select the options below and follow the prompts:
- Press 1 for Modify Generic.
- Press 2 for Modify Extended Absence.
- (Option 3, Modify Busy, is not supported.)
- Press 4 for Modify No-Answer.
GUI Settings
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provided a list of greetings and settings to check and/or update.
Cancelling UTVM Service
Send an email to utvoicemail@austin.utexas.edu requesting cancellation of voice mail, and provide the phone number(s).
The customer (or the TSC) is responsible for ensuring that the voice mail related features have been turned off on the phone:
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