How to reset the nickname and the automatic completion caches in Outlook

How to Clear Your DNS Cache

Note: If you are using a Surface Pro or Surface Book, and you do not see the Mail (32bit) or Mail App icon visible in your Control Panel, this may be because the defaulted install of Microsoft Office is actually through the Windows Store. The solution is to uninstall the Windows Store Version of Office and reinstall Microsoft Office through UT's Office 365. Once you do that you can access the Mail App to configure it. *This applies to anyone who buys Microsoft Office through the Windows Store.

1. In the control panel, double click on Default Programs
2. Then double click on Set your default programs
   
   
   
   
3. At Email click on whatever is there
4. It will open Chose an app
5. Double click on Outlook 2016 (or whichever version you have)
   
   
   
   
6. Now go back to the control panel and click on either Mail 32 bit if it's there or View 32 bit Control Panel Items and see if its in there

If you need to link another account to OWA (gmail, yahoo, utmail, et al) go here

Note: Email addresses will not auto-complete until you've typed them in at least once. Even if you've emailed john.doe@mccombs.utexas.edu a hundred times before the migration, you will actually have to type the entire address out at least once post migration. After that, Outlook will store that information and autocomplete the address for you the same as before. If you are unsure of someone's address, you can always open a new email message:

1. Click on Address Book
2. Enter the name you of the person you are looking for
3. Highlight the name you want
4. Click on To/ Cc/ or Bcc
5. Click OK
   
   

Note:You may be prompted multiple times to re-enter your credentials (even if you selected Remember my credentials).

Note: You may see old emails that you've deleted, appearing in your inbox marked as "unread". These emails were probably deleted from your Inbox and added to your Trash. However, if the Trash was not emptied prior to the migration then those emails were copied over. They are not duplicates or an indication of any further or ongoing issue. Simply delete them again. You can empty the Trash or not, after. That only affected the Migration and not normal operation.

Configure Your Mobile Devices

1. Exit out of Outlook completely.
2. Open Microsoft Word (open either a blank document or any word document on your computer)
3. Go to FIle > Options > Advanced
4. Scroll down to "display"
5. Check the box Disable Hardware Graphics Acceleration
6. Exit Microsoft Word.
7. Try creating your new Profile again.