Important
This workflow is currently in use by a set number of departments under the college. We are working to roll it out to the entire college over the next few months.
Quick Link Reference
| Link | Role to fill out link | Note | Link |
|---|---|---|---|
| Help Request form | User/Purchaser/Manager | This will create a ticket to start a conversation with IT, but any of the links below will kickstart a ticket if there isn't already one. | |
| PO Submitted Survey | Purchaser | After the computer is purchased before it shows up. | |
| Deployment Request | End User | Either the purchaser sends the user the link before the computer is ordered to assist with quoting or IT sends it after the computer is ordered to aid in setting up the computer. If the end-user needs assistance filling out the survey they can call 512-232-1077. | |
| Pickup Request | Inventory/Tagger/Person who has the computer | After the computer is tagged. If it is a used computer, then anyone with the computer can fill out the survey. | |
| New Employee | Manager/HR/Assistant | We ask the person who knows the most detail about the position (hardware/software needs, access needs, etc) to fill out the survey. Please review this: Computer Setup and Services. | https://utexas.qualtrics.com/jfe/form/SV_7ZE6IwRCJkgRzsV |
| Exit Employee | Manager/HR/Assistant (not the exiting employee) | We ask the person who knows the most detail about the position (hardware/software needs, access needs, etc) to fill out the survey. To eliminate the need to involve the ISO/UT Legal, please review this to see all that is involved: Employee Off Boarding Process. |
Full Workflow
Overview
Content Tools
