Having trouble installing Zoom on your computer?

• Please visit the following page of our step-by-step wiki for details on this: Getting Started with Zoom  

Zoom does not open to my UT account on my computer

• Open Zoom
• If you are signed in, sign out (click on your Avatar, select sign out)
• Now DO NOT USE THE EMAIL OPTION, click on the Sign in with SSO button

• Go through the authentication process, now zoom will use your UT account.

Keep Meeting Controls Visible at all Times

• You can keep your meeting controls visible at all times by enabling that feature in the Zoom Settings. Go to Settings/Accessibility/Meeting Controls/and click Always Show Meeting Controls
• Here is more information on meeting controls from Zoom: https://support.zoom.us/hc/en-us/articles/360021921032-In-Meeting-Controls

How do I delete my Free Zoom Account?

• Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
• Follow these instructions: Delete/Terminate Your Zoom Account.

Having issues with slow internet or videos on Zoom?

• Please go here to view troubleshooting tips specific to slow internet or lags in your Zoom video meetings: Slow Internet Connection Tips (content being created 3/20)

A student has no option to raise their hand

• This is likely because the student was logged into Zoom through their public Zoom account and not their UT Zoom account. Please take the following actions:
  1. If you are logged in with your public Zoom account, delete your free (public) Zoom account using these steps
     
     1. Login to your free (public) Zoom account at https://zoom.us/signin (i.e. Not UT Zoom site)
     2. Follow these instructions: Delete/Terminate Your Zoom Account.

Still, need help? 

For McCombs Students, please Contact Media Services via email or phone:

Email VC-Trouble@mccombs.utexas.edu

Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)

For all other UT students, please contact your respective college or school