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  • logged out user. Log in with itadmin and cleared the Teams cache.
  • C:\Users\username\AppData\Roaming\Microsoft
  • **Delete the Teams folder in the Microsoft folder**
  • user logged back in, started vpn and Teams worked.

Research the issue with log files

If you right click the icon, there's a "get log file" setting which opens a log .txt file at C:\Users\EID\AppData\Roaming\Microsoft\Teams

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