NOTE: The first time you log into your UTVM box, you will be required to change the PIN.
If you know the PIN but want to change it:
By telephone:
- Log in with current PIN.
- Press 9, User Options.
- Press 2, Modify PIN.
- Enter new PIN and press #.
- Confirm new PIN and press #.
Your PIN change will be acknowledged and you will return to the User Options submenu. To exit to the main menu, press *.
By web:
- Log in with current PIN.
- Select Settings.
- Select Change PIN.
- Enter current PIN for authentication.
- Enter and re-enter new PIN.
- Select Save.
Your PIN change will be acknowledged.
If you do not know the PIN and need to request a reset:
Send your request to the UTVM Administrator by email to utvoicemail@austin.utexas.edu. Please include:
- Mailbox number(s)
- Name(s) of mailbox owner(s)
- Your contact information
You'll receive confirmation and instructions by email.
