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IT Support Requests

The School of Undergraduate Studies (UGS) provides support internally through the IT Coordinator and covers support for all of our UT-owned UGS-assigned IT equipment including desktop computers, laptops, iPads, and phones. They also help support a wide range of ITS Services such as UT Backup, UT Box, and Office365.

To request support, send an email to: ugs.it@austin.utexas.edu

Typical Desktop Support Requests:

  • Computer won't start up or crashes spontaneously
  • Inability to login to computer
  • Virus warnings or system compromise
  • Applications freeze or crash spontaneously
  • Outlook crashes or won't sync to Exchange server
  • Shared Exchange calendar issues
  • Poor performance (running slow, freezing up)
  • Printing problems**
  • Software installations and/or updates
  • Operating system updates
  • Relocation of computers and phones
  • Network issues (no data or phone connectivity)
  • UGS FileMaker Pro server access
  • Data recovery
  • UT Backup alerts
  • UTBox issues

**NOTE: All hardware issues for Ricoh printers are supported under separate contracts and are to be serviced by them.


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