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Known Issues
The Annotate Feature
- UT has changed the default settings for all of our UT Zoom accounts to prevent individuals not affiliated with the university from interrupting meetings by using features like Annotate. However, Annotate can be re-enabled for your use. To retrieve the Annotate button please visit The Annotate Feature
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Having Trouble Installing Zoom on Your Computer?
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- Go through the authentication process, now zoom will use your UT account.
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Zoom Login Verification
To verify that you are logged into your UT licensed Zoom Account please visit Zoom Login Verification
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How do I make sure I'm using my UT Zoom Account
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- Usb Table Top Microphone
Blue Snowball iCE USB Mic for Recording and Streaming on PC and Mac
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Exams, Quizzes and Proctorio
- Exams and quizzes will be administered through Canvas. Your instructor will give you further information
- Proctorio is a secure exam monitoring platform that integrates with Canvas and ONLY works within the Chrome web browser on a laptop or desktop computer. Tablet and phone support is not available. Please visit Exams for more information about Proctorio including downloads and support
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Keep Meeting Controls Visible at all Times
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There are McCombs and UT-related images that may be used as virtual backgrounds available at Zoom Backgrounds on the Communications wiki
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Can I Create a Zoom Meeting with Other Students?
Students can create their own Zoom meetings. Please visit this link for instructions on creating and managing a meeting: Can I Create a Zoom Meeting with Other Students?
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Zoom Student Group Meetings
The best way to create a series of student group meetings is to create a recurring meeting. By doing this the meeting ID never changes and you do not need to send out invites for every meeting. This creates meetings that repeat as often as you choose. For more information please visit Zoom Student Group Meetings
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Basics of PowerPoint Screen Sharing
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Click on the "Participants" button at the bottom of your Zoom conference screen to access the "Raise Hand" feature. If you still do not have the option, it is possible that you are logged into Zoom through your free public Zoom account and not your UT Zoom account. To avoid confusion please take the following actions to delete/terminate your free (public) Zoom account and then sign in with your UT Zoom account:
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- NOTE: Students must be signed into Zoom with their licensed UT Zoom account to access the "Raise Hand" feature. Please visit How do I Make Sure That I'm Using My UT Zoom Account in the Troubleshooting section of the student Zoom wiki if you cannot "Raise Hand" in class
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My Picture and Name Appear Differently Than My Account Setup
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I Cannot See the Nonverbal Icons in the Participants Window
- You must click the "Participants" tab in the bottom control bar of your Zoom meeting in order to access the "Nonverbal Icons" and "Raise Hand" features of Zoom. If you cannot see the nonverbal icons in the "Participants" window, it is possible that you are logged into Zoom through your public Zoom account and not your UT Zoom account.
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- Please visit How do I Make Sure That I'm Using My UT Zoom Account in the Troubleshooting section of the student Zoom wiki if you cannot see the "Nonverbal Icons" in class
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Problems with Polling in Class
- NOTE: Students must be signed into Zoom with their licensed UT Zoom account to participate in polls. Please visit How do I Make Sure That I'm Using My UT Zoom Account in the Troubleshooting section of the student Zoom wiki if you cannot see polls in class
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How do I Get IT Support While Off Campus if I Have a Computer or Software Problem?
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For McCombs students, please contact Media Services via email or phone:
- Email VC-Trouble@mccombsZoomHelp@mccombs.utexas.edu
- Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
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