You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 11 Next »

McCOMBS OFFICE365 & EMAIL MIGRATION: SATURDAY, MARCH 31st (7:00AM - 1:00PM)

FREQUENTLY ASKED QUESTIONS

Saturday, March 31st (7:00AM - 1:00PM)

Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

Once the mailbox move becomes locked for move completion (during the migration window), you may see a disconnect notice informing you that your mailbox location is no longer valid or that your credentials are invalid.

The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

  • Email Messages (*w/ exception of "Personal Folders" or "Archived Mail" - see below)
  • Calendars
  • Contacts
  • Distribution Groups
  • Permissions (i.e. Shared Calendars, Mailboxes, et al)

NOTE: These items are stored locally on your computer. They will be automatically linked to your new Profile, but you will have to set the default for them (ex: If you go to configure your signature - The current one will be there, but the setting of when to use it will require an action on your part)

  • Email Signatures (personalized signatures for your email messages)
  • Out of Office Reply Settings (Automated replies)
  • Forwarding Settings (Office 365 account automatically goes to another email account, such as your Gmail account)

NOTE: The following items are stored locally on your computer but require you to import them into your profile. (*Inbox Rules only if they were exported and saved as a file)

  • Inbox Rules
  • Personal Folders (Copies of emails on your computer, not on the server)
  • Archived Mail (Similar to Personal Folders)

No. You will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email after the migration.

Yes. You will continue to log into your computer using your EID and EID password.

Exception: Apple users (MacBook, MacBook Air, MacBook Pro, iMac, et al) - your computer log on may vary. Please continue to log onto your computer, Post-Migration, the same way.

Yes and No.

  • When you log into Outlook Web Access ( OWA) post migration to verify your account was migrated successfully, you will use your EID and EID password (this is only for OWA)
  • You will not need to download any updates or new software.
  • You will still use your same Outlook Client (*or other) but you will use your NEW Outlook profile post migration:firstname.lastname@mccombs.utexas.edu and your EID password.

Yes.

Yes. This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.

No. You will be unable to access your @mccombs.utexas.edu account during the migration.

We will provide migration updates on the Migration Home Page.

Bookmark this  Wiki page and check back often

Yes. You will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)

Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a NEW profile, after the migration to reconnect with your mailbox.

Yes. Please see the following guides:

 


No. The interface may be slightly different, but the How-To Steps are essentially the same.


 

Yes. (See PRE-MIGRATION STEPS for exceptions)

Yes.

Yes.

Yes.

Yes. All permissions will be migrated.

For technical support, contact Computer Services Tech Support.

For specific questions about the migration, contact Chad Springer - Project Manager, MSB Computer Services

Computer Services & ITS will have full on-site support beginning on Monday April 2nd at 8:00AM throughout the week (until we are done).

For technical questions, you have not seen answers to on this page, please see the below Microsoft support pages for further information on the below topics.

 

 


FAQ


SUPPORT


HOME

ANSWERS TO YOUR QUESTIONS

TECHNICAL SUPPORT

RETURN TO HOME PAGE


  • No labels

Confluence Documentation | Web Privacy Policy | Web Accessibility