IT Support Requests
The School of Undergraduate Studies (UGS) provides support internally through the IT Coordinator and covers support for all of our UT-owned UGS-assigned IT equipment including desktop computers, laptops, iPads, and phones. They also help support a wide range of ITS Services such as Austin Disk (UGS server), UT Backup, UT Box, and Office365.
To request support, send an email to: ugs.it@austin.utexas.edu
Typical Desktop Support Requests:
- Computer won't start up or crashes spontaneously
- Inability to login to computer
- Virus warnings or system compromise
- Applications freeze or crash spontaneously
- Outlook crashes or won't sync to Exchange server
- Shared Exchange calendar issues
- Poor performance (running slow, freezing up)
- Printing problems**
- Software installations and/or updates
- Operating system updates
- Relocation of computers and phones
- Network issues (no data or phone connectivity)
- Creating new folders and granting access for UGS server
- UGS FileMaker Pro server access
- Data recovery
- UT Backup alerts
- UTBox issues
**NOTE: Our multifunction Ricoh and Konica-Minolta printers are supported under separate contracts with their vendors.
| General Info and Resources |
|---|
| DocuSign |
| UTBox |
| Filemaker |
| Mailing Lists |
| Printers |
UTBackup (CrashPlan) |
| Skype for Business |
| Dept Calendars/Email |
| Department Specifics |
|---|
Sanger |
| Vick |
| TSI |
| IT FAQ's |
|---|
| How-Tos |
| Best Practices |
| Onboarding/Offboarding |
| ISORA |
| Inventory |
