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Download, Installation, Configuration, Account Management, Restores
Download/Installation:
Click "App Downloads" in the left menu
Choose the appropriate installer for your OS.
- Run the installer from the downloads directory, or wherever the installer was saved.
- On Mac systems, open the .dmg file.
- It appears as a drive on the desktop.
- Open it.
- Run the installer.
- Follow the install prompts, providing administrator account credentials as necessary.
CrashPlan Agent Sign in:
- Immediately after installation, CrashPlan will launch.
- If your account already exists (this is most likely):
- Use your EID credentials in the username and password fields
- See important Info above for server/registration information.
- If a new account needs to be created
- Complete the registration, or contact the CNS OIT helpdesk to create an account for you.
- See "Important Info" above for server/registration information.
- Contact the helpdesk for the registration key or if you have any trouble registering.
Configuration
- Click the "Change" button.
- Select the user profile for backup by placing a check in the box next to it..
- Click "Save".
- Click the "Start Backup" button next to "UTBackup-Master"
Restore
Small restores can be done via the crashplan website at https://utbackup.its.utexas.edu.
Large restores can be done via the client at the time of deployment.
It is highly recommended that large restores be done while the system is connected via ethernet.
Client
- Launch CrashPlan, and provide EID credentials.
- Click on the 'Restore' option.
- Select the backup you wish to restore (drop menu). If multiple workstations are used, confirm it is selected (drop menu at the top of the window).
- Place checks in the boxes next to the desired folders (usually 'Desktop' and 'Documents').
- Click on the 'original permissions' text at the bottom of the page to change it to 'current permissions'.
- Click the 'Restore' button.
The restore can take a while depending on a number of factors: the size of the files to be restored, the network connection type and quality, if the system sleeps/hibernates while the restore is running, etc.,.
If it is interrupted for any reason, the restore can be resumed, and it will continue where it left off.
Web
- Login to https://utbackup.its.utexas.edu.
- Find the device using Smart Search, Users, or Devices.
- The restore button is small, and unlabelled, just above the "Bandwidth" graph.
- If the user has multiple workstations, or old backups from previous workstations, select the desired one from the drop menu at the top of the window.
- Place checks in the boxes next to the desired folders.
- Click the "Restore" button.
- A progress bar will appear in the bottom left corner of the screen, this is CrashPlan compressing the selected files (it will be a single .ZIP file).
- Click on the "Click here to download" button.
- Select where the file should be saved, and the name of the file.
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